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Getting Duplicate or No Emails?

There are many email providers, computers, anti-virus options, routers, modems, and who really knows what else out there that can cause problems for us that seem impossible to understand. Emails, when not working like they should, can present a mystery that requires a seemingly impossible at times solution

A) Getting Duplicate Emails?

If you are occasionally getting duplicate emails from the website there is a problem, contact the webmaster.

B) Not Getting Website Generated Emails? 

If you do not get any emails from the website, you have a problem.

First, check your profile basic information and make sure you registered using the correct email address! If you made a single error in recording that address you will never get emails via the website.

Second, if the address is correct, check your profile contact preferences to make sure both boxes are ticked that permit sending you emails.

Third, if the first two are ok your problem may reflect your email account either routing emails to your Junk file, or worse, blocking them entirely. Gmail and Icloud accounts seem to be the most frequent offenders.

You should always check your Junk file as legit emails can wind up in there, and at some point you want to delete those files knowing they were indeed Junk. Whether Junk or blocked, the solution can be as simple as creating an email contact for [email protected]

If you cannot fix the problem contact the webmaster who can audit your website generated email record.

Guidance for  Webmaster

Our email auditor tool is available for diagnosing why an email address isn't receiving emails. This can also be used to remove an email address from a suppression list it may be on, causing the email address to no longer drop messages

How can I find out if there's a problematic email address?

Often times a member will notify you that they're not receiving emails or you'll notice an issue indicated in the detailed send log.

How to use the email auditor tool

  1. Visit the "Communications" section of the Admin Control Panel.
  2. Click on the "Email auditor" button.
  3. Enter the email address that isn't receiving emails.
  4. Click "Check" and view the information listed on your screen for insight as to why that particular email address isn't receiving emails. This will also remove the email address from any suppression list.



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